Customer Service Commitment

At Vicancio, our customers are at the heart of everything we do. We are committed to providing a reliable, transparent, and supportive shopping experience from the moment you visit our store to the day your order arrives and beyond.

Availability

  • Our customer support team is available Monday to Friday, 09:00 – 17:00 (GMT).

  • We respond to all enquiries within 24 hours on business days.

How to Reach Us

Our Commitments

  • Clarity & Transparency: We provide clear information about our products, pricing, shipping, and returns.

  • Responsiveness: We aim to answer all customer questions quickly, politely, and with accurate information.

  • Fair Solutions: If issues arise, we will work with you to resolve them in line with our Returns & Refunds Policy.

  • Security: Your personal information is always handled in accordance with our Privacy Policy and UK GDPR regulations.

  • Continuous Improvement: We regularly review customer feedback to improve our services and shopping experience.

Escalation

If you ever feel that your enquiry has not been resolved to your satisfaction, you may request that the matter is escalated to a senior member of our support team.

SUPPORT

Mon - Fri, 9am - 5pm

EASY RETURNS

Returns extended to 30 days

FREE SHIPPING

Fast & Free Shipping