At Vicancio, we aim to make your shopping experience simple, secure, and transparent. This Payment Policy explains the methods of payment we accept and how your transactions are handled.

Accepted Payment Methods

We currently accept the following secure payment options:

Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro & Klarna

Other secure payment methods as displayed at checkout

All payments are processed in GBP (£).

Payment Timing

Payment is taken at the time you place your order.

Your order will not be processed or shipped until payment has been successfully authorised.

Security of Payments

All transactions are processed using encrypted technology to ensure your details remain secure.

Vicancio does not store full card information. Sensitive payment data is handled exclusively by our trusted third-party payment providers.

Fraud Prevention

For your security, all payment methods are subject to validation and authorisation.

We reserve the right to decline or cancel an order if payment is not authorised or if we suspect fraudulent activity.

Currency

All prices are displayed and charged in GBP (£).

If you are using an international payment method, your bank or payment provider may apply conversion rates and fees. Vicancio is not responsible for these charges.

Invoices & Receipts

Once your payment has been processed, you will receive an order confirmation email that serves as your receipt.

A detailed invoice can be provided upon request by contacting our support team.

Contact Us

If you have any questions regarding payments, please contact our customer support team:

Email: support@vicancio.com

Phone: +44 20 4577 0236

Customer Support Hours: Monday to Friday, 09:00 – 17:00 (GMT)
Address: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST. EDMUNDS, ENGLAND, IP28 7DE