Frequently Asked Questions (FAQ)

Shipping

How long does delivery take?

• Standard delivery time is 9–11 business days, including processing.

Do you offer free shipping?

• Yes, free standard delivery on all UK orders.

Do you ship internationally?

• Currently, we only deliver within the United Kingdom.

Returns & Exchanges

Can I return an item?

• Items can be returned within 30 days of delivery.

• Must be unworn, unwashed, and in original condition with tags attached.

Do you offer exchanges?

• Yes, for a different size or colour, subject to availability.

Who pays for return shipping?

• Customer pays for return shipping unless the item is faulty or incorrect.

Sizing & Fit

How do I choose the right size?

• Each product includes a size guide.

• If between sizes, choose the larger size for comfort.

Do your clothes fit true to size?

• Generally true to size.

• Fit may vary depending on style, check notes in product descriptions.

Materials & Care

What fabrics do you use?

• Fabrics selected for comfort and durability.

• Each product lists fabric composition.

How should I care for my Vicancio items?

• Follow care instructions included with each product.

• Proper care extends garment lifespan.

Payments

Which payment methods do you accept?

• Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro & Klarna

Do you store my card details?

• No, payments are securely processed by trusted providers.

• Vicancio does not store full card details.

Orders

Can I change or cancel my order after placing it?

• Contact support@vicancio.com as soon as possible.

• Orders are processed quickly, but we’ll do our best to assist.

Will I receive confirmation of my order?

• Yes, email confirmation after payment.

• Dispatch email with tracking details once shipped.

Sustainability

Are your products sustainable?

• We work with responsible suppliers.

• Packaging waste is minimised.

• Gradually increasing use of eco-friendly materials.

Customer Support

How can I contact you?

Email: support@vicancio.com

Hours: Monday to Friday, 09:00 – 17:00 (GMT)

Address: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST. EDMUNDS, ENGLAND, IP28 7DE