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Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about our products, orders, shipping, and more. If you can’t find the answer you’re looking for, feel free to contact us.


1. Orders and Product Information

Q: How do I know if a product is in stock?
A: Product availability is displayed on each product page. If a product is out of stock, this will also be indicated.

Q: Can I modify or cancel my order?
A: If your order has not been processed or shipped, we may be able to assist. Contact us at concierge@vicancio.com as soon as possible.

Q: Where can I find product details?
A: Each product page includes a detailed description of features, materials, and sizing to help you make an informed choice.


2. Shipping and Delivery

Q: What are your delivery costs?
A:

  • Free delivery for all orders

Q: How long does delivery take?
A:

  • Handling time: 1-3 business days.
  • Delivery time: 4-7 business days.
  • Total delivery time: 5-10 business days.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email. Alternatively, you can track your order directly on our website through the Order Tracking page.

Q: What happens if I don’t collect my package?
A: If your package is returned to us as uncollected, you may be charged an additional fee for redelivery.


3. Returns and Refunds

Q: What is your return policy?
A: You may return items within 30 days of delivery. Customers are responsible for return shipping costs, and items must be in their original, unused condition.

Q: How do I return a product?
A: Contact us at concierge@vicancio.com to initiate the return process. We’ll provide instructions on how to send your item back.

Q: How long does it take to process a refund?
A: Refunds are processed within 10-15 business days after we receive and inspect the returned item.


4. Payments and Security

Q: What payment methods do you accept?
A: We accept the following payment options:

  • Card payments: Visa, Mastercard, Maestro, American Express, UnionPay
  • Digital wallets: Shop Pay, Apple Pay, Google Pay
  • PayPal

Q: Is my payment information secure?
A: Yes, we use Shopify Payments, which complies with PCI DSS standards to ensure your payment details are protected.


5. Reviews and Feedback

Q: How can I leave a review?
A: Visit the product page of the item you purchased, click "Write a Review," and submit your feedback.

Q: Can I update or delete my review?
A: Yes, contact us at concierge@vicancio.com, and we’ll assist you with updating or removing your review.


6. Contact and Support

Q: How do I contact customer support?
A: You can reach us via:

Q: Do you have social media channels?
A: Yes, follow us for updates and style inspiration:


If you have further questions, don’t hesitate to reach out to us. We’re here to make your shopping experience seamless and enjoyable!