Shipping
How long does delivery take?
Standard delivery time is 9–11 business days, including processing.
Do you offer free shipping?
Yes, free standard delivery on all UK orders.
Do you ship internationally?
Currently, we only deliver within the United Kingdom.
Returns & Exchanges
Can I return an item?
Items can be returned within 30 days of delivery.
Must be unworn, unwashed, and in original condition with tags attached.
Do you offer exchanges?
Yes, for a different size or colour, subject to availability.
Who pays for return shipping?
Customer pays for return shipping unless the item is faulty or incorrect.
Sizing & Fit
How do I choose the right size?
Each product includes a size guide.
If between sizes, choose the larger size for comfort.
Do your clothes fit true to size?
Generally true to size.
Fit may vary depending on style, check notes in product descriptions.
Materials & Care
What fabrics do you use?
Fabrics selected for comfort and durability.
How should I care for my Vicancio items?
Follow care instructions included with each product.
Proper care extends garment lifespan.
Payments
Which payment methods do you accept?
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Maestro & Klarna
Do you store my card details?
No, payments are securely processed by trusted providers.
Vicancio does not store full card details.
Orders
Can I change or cancel my order after placing it?
Contact support@vicancio.com as soon as possible.
Orders are processed quickly, but we’ll do our best to assist.
Will I receive confirmation of my order?
Yes, email confirmation after payment.
Dispatch email with tracking details once shipped.
Sustainability
Are your products sustainable?
We work with responsible suppliers.
Packaging waste is minimised.
Gradually increasing use of eco-friendly materials.
Customer Support
How can I contact you?
Email: support@vicancio.com
Phone: +44 20 4577 0236
Hours: Monday to Friday, 09:00 – 17:00 (GMT)
Address: UNIT 82A JAMES CARTER ROAD, MILDENHALL, BURY ST. EDMUNDS, ENGLAND, IP28 7DE