Payment Security Policy
At Vicancio, we prioritise the safety of your payment information. This policy explains how we ensure secure transactions and protect your data when you shop with us.
Payment Processor
Vicancio uses Shopify Payments, a trusted and secure payment platform, to handle all transactions. Shopify Payments is PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of data security.
Accepted Payment Methods
We accept a wide range of payment options to make your shopping experience convenient:
-
Card Payments:
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
-
Digital Wallets:
- Shop Pay
- Apple Pay
- Google Pay
-
PayPal: For fast and secure payments.
How We Protect Your Payment Data
-
Encryption:
All transactions on our website are protected with SSL (Secure Socket Layer) encryption, ensuring your data is transmitted securely. -
No Local Storage:
Vicancio does not store your payment information. All transactions are processed directly through Shopify Payments’ secure system. -
Fraud Detection:
Shopify Payments includes advanced fraud detection tools to monitor transactions and protect against unauthorised use.
Refunds
Refunds are issued to the original payment method in accordance with our Returns and Refunds Policy. Shopify Payments securely processes refunds to ensure your data remains protected.
What You Can Do to Stay Safe
- Always verify that you are shopping on our secure website (look for "https://" and a padlock in your browser).
- Avoid sharing your payment details via email or unsecured channels.
- Regularly monitor your bank statements for unauthorised transactions.
Unsuccessful Payments
If your payment fails, ensure your card details are correct and that your bank has authorised the transaction. For further assistance, contact our customer support team.
Contact Information
If you have questions about payment security or need help with a transaction, contact us:
- Email: concierge@vicancio.com
- Customer Support Hours: Monday - Friday, 10:00 am - 6:00 pm (Swedish time)
This payment security policy ensures your transactions are processed safely and securely. Thank you for trusting Vicancio with your fashion needs.