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Product and Price Information

At Vicancio, we are committed to providing accurate and transparent information about our products and pricing. This policy explains how we present product details, manage pricing, and handle potential errors or changes.

Product Information

  1. Detailed Descriptions:

    • Each product includes a comprehensive description of its features, materials, and specifications to help you make informed decisions.

  2. Product Images:

    • We strive to provide clear and accurate images of all products. However, slight variations in colour or appearance may occur due to screen settings.

  3. Availability:

    • Product stock levels are updated regularly. If a product becomes unavailable after you place an order, we will notify you promptly and offer alternatives or a refund.

Pricing Information

  1. Pricing Transparency:

    • All prices are displayed in GBP (£) and include applicable VAT.

  2. Changes in Pricing:

    • Prices may be updated without prior notice due to changes in costs, promotions, or market conditions.
    • The price at the time of purchase is final and will not be affected by subsequent price changes.

  3. Shipping Costs:

    • Orders over £30 qualify for free delivery within the UK.
    • Orders below £30 incur a delivery fee of £3.99, which is clearly displayed at checkout.

  4. Promotions and Discounts:

    • Promotional offers and discounts are valid only during the specified period.
    • Discount codes must be applied at checkout and cannot be applied retroactively.

Handling Errors

  1. Incorrect Pricing:

    • If an item is listed with an incorrect price due to a technical or typographical error, we reserve the right to cancel or amend the order.
    • In such cases, customers will be notified and given the option to confirm the purchase at the corrected price or cancel the order.

  2. Product Misdescription:

    • If a product description is incorrect, we will notify you and offer a resolution, which may include a refund or exchange.

Customer Responsibility

It is the customer’s responsibility to ensure that the selected product meets their requirements based on the provided description and specifications. If additional details are required, please contact our customer support team before making a purchase.

Contact Information

If you have any questions regarding product or price information, please contact us:

This product and price information policy ensures transparency and clarity, allowing you to shop confidently at Vicancio.