Privacy policy
At Vicancio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us.
Information We Collect
When you place an order or interact with our website, we may collect the following information:
Name, billing address, and delivery address
Email address and phone number
Payment details (processed securely by third-party providers – we do not store full card information)
Order history and preferences
Technical data such as IP address, browser type, and device information
Legal Basis for Processing
We process your personal data under the following lawful bases, as required by GDPR:
To fulfil a contract (e.g. delivering your order)
To comply with legal obligations (e.g. tax and accounting records)
Based on your consent (e.g. for marketing communications)
For our legitimate interests (e.g. improving our services, fraud prevention)
How We Use Your Information
We use your personal information to:
Process and deliver your orders
Provide customer support and respond to enquiries
Improve our website, services, and shopping experience
Send updates about your order and, if you opt in, marketing communications
Prevent fraud and comply with legal obligations
Third-Party Services
Our website and services rely on trusted third-party providers. For example:
Shopify hosts our online store and processes order information securely.
Payment processors (such as Shopify Payments, Klarna, and major card providers) handle transactions.
Delivery partners receive relevant information to fulfil your order.
Analytics and marketing tools (such as Google Analytics and Meta) may collect usage data to help us improve our services and advertising.
All third parties are contractually required to safeguard your data and only use it for the purpose intended.
Data Retention
We retain your personal information only for as long as necessary:
Order and transaction details are kept for a minimum of 6 years to comply with UK & US tax and accounting laws.
Marketing information is kept until you withdraw consent or unsubscribe.
Other personal data is deleted or anonymised once it is no longer required.
International Data Transfers
Some of our service providers (such as Shopify and certain payment/IT partners) may transfer and store data outside the UK or EU. Whenever this occurs, your data remains protected through legally recognised safeguards, such as adequacy decisions or standard contractual clauses in compliance with GDPR.
Data Protection & Security
We use industry-standard encryption and security measures to protect your personal data.
Transactions are processed securely by our payment partners.
Access to personal data is strictly limited to authorised staff and partners.
Your Rights
Under GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where legally applicable
Restrict or object to certain types of data processing
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at support@vicancio.com.
Children’s Privacy
Our website is not directed at children, and we do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have collected such data, it will be deleted promptly.
Cookies
Our website uses cookies to enhance your shopping experience, analyse traffic, and personalise content. You can manage or disable cookies through your browser settings, but please note that some features may not function properly without them.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: support@vicancio.com
Phone: +442045772480
Customer Support Hours: Monday to Friday, 09:00 – 17:00 (GMT)