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Reviews and Ratings Policy

At Vicancio, we value your feedback and encourage you to share your experiences with our products. Your reviews help us improve our offerings and provide other customers with valuable insights. This policy outlines the guidelines for submitting and managing reviews and ratings.

Submitting a Review

  1. Eligibility:

    • Reviews can only be submitted by customers who have purchased the product from our website.

  2. Guidelines for Reviews:

    • Be honest and constructive in your feedback.
    • Focus on the product and your experience with it.
    • Use respectful language and avoid offensive or inappropriate content.
    • Do not include personal information, such as your email address or phone number.

Review Approval and Publication

  1. Review Moderation:

    • All reviews are moderated to ensure compliance with our guidelines.
    • We aim to review and publish feedback within 3 business days.

  2. Publication Criteria:

    • Reviews that comply with our guidelines will be published, whether positive or negative.
    • Reviews containing offensive language, spam, or unrelated content will not be approved.

  3. Rejection of Reviews:

    • Reviews may be rejected if they include:
      • Offensive or inappropriate content.
      • Personal details or external links.
      • Unrelated complaints (e.g., about shipping delays).

Amending or Deleting Reviews

  1. Updating Your Review:

    • If you wish to update or delete a previously submitted review, please contact our customer support team at concierge@vicancio.com with your request.

  2. Company Rights:

    • Vicancio reserves the right to amend or remove reviews that violate our guidelines at any time.

Use of Reviews

  1. Feedback Utilisation:
    • Reviews may be used across our website, marketing materials, or social media channels to showcase customer experiences.
    • Personal details will never be included without explicit permission.

How to Submit a Review

  1. Visit the product page of the item you purchased.
  2. Click on the "Write a Review" button.
  3. Fill out the review form, providing your feedback and a star rating.
  4. Submit your review for moderation.

Contact Information

If you have any questions about our reviews and ratings policy, or if you encounter any issues submitting a review, please contact us:

This reviews and ratings policy ensures transparency, honesty, and respect within our community, enabling you to share your experience and help others shop confidently at Vicancio.